Analyzer add-in

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1

Has anyone had a case of multiple instances of the Analyzer add-in icon in the menu ribbon in excel? I have a case where someone has 4 Analyzer icons in the menu ribbon. I have no idea how that can happen when there is only 1 add-in available. None of them appear to work. Tried removing add-in and re-adding. Only 1 user is having this issue. All others working appropriately. Anyone seen anything like that before and how did you correct it?

2

Hello Kim,

I tried a few things on my side but could not get more than one Analyzer to appear in my Excel. Here are a few suggestions you can try:

  1. Check the Analyzer folder:
    Typically, the folder looks like this:
    image
    Make sure there isn’t more than one ProphixAnalyzer file in the folder.

  2. Check the customizations:

  • Right-click on the Analyzer icon and select Customize.
  • In the customization window, look at the right side to see if there is more than one ProphixAnalyzer listed and remove any duplicates if found:
    image
    image1391×991 75.6 KB

Let me know if this helps!

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